Warranty information

Big Wild Buffalo takes pride in the quality of our products and stands behind their craftsmanship. We offer a warranty to provide you with peace of mind regarding the durability and workmanship of our Western-style shoes. Please review the following warranty terms:

1. Coverage:

Our warranty covers manufacturing defects in materials and workmanship that arise under normal use of the product.

The warranty is applicable only to the original purchaser and is non-transferable.

2. Warranty Period:

We offer various shipping methods to provide flexibility and meet your delivery needs.

The estimated delivery time will depend on the shipping method selected during checkout and the destination of your order.

Please note that delivery times may be subject to delays caused by factors beyond our control, such as customs clearance procedures or unforeseen weather conditions.

3. Shipping Costs:

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed during the checkout process before you complete your purchase.

4. Tracking:

Once your order has been shipped, we will provide you with a tracking number via email or through your account on our website. You can use this tracking number to monitor the progress of your shipment.

5. International Shipping:

We offer international shipping to select destinations. Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. Any additional charges are the responsibility of the recipient.

6. Address Accuracy:

Our warranty is limited to the repair or replacement of the product, as described above. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

The warranty does not affect your statutory rights under applicable consumer protection laws.

7. Claim Process:

To make a warranty claim, please contact our customer service team at [contact email]. Provide details about the issue, along with any supporting documentation or images requested.

Our customer service team will guide you through the claim process and address any further requirements or questions you may have.

We reserve the right to modify or update the warranty terms at any time without prior notice. The warranty terms applicable to your purchase are those in effect at the time of the product's original purchase.

If you have any questions or need further clarification regarding our warranty, please reach out to our customer service team at [email protected]. We are dedicated to ensuring your satisfaction and will be happy to assist you.