Delivery information
We strive to provide timely and reliable shipping services for your orders. Please review our shipping policy to understand the details of our shipping process:
1. Order Processing:
After receiving your order, we will carefully process and prepare it for shipment. This process typically takes 3-15 business days. Please note that processing times may vary during peak seasons or promotional periods.
2. Shipping Methods and Delivery Time:
The duration of the warranty period varies depending on the specific product. Please refer to the product description or packaging for the warranty duration applicable to your purchase.
3. Warranty Claims:
In the event of a manufacturing defect covered by the warranty, please contact our customer service within the warranty period. You may be asked to provide proof of purchase.
We reserve the right to assess the product and determine if the defect is covered by the warranty.
4. Warranty Remedies:
If a manufacturing defect is confirmed, we will, at our discretion, repair or replace the defective product.
If the exact product is no longer available, we may offer a comparable product of equal value as a replacement.
Any repaired or replaced product will be covered for the remainder of the original warranty period.
5. Our warranty does not cover damage or defects resulting from:
- Normal wear and tear
- Improper use, abuse, or negligence
- Accidents, alterations, or unauthorized repairs
- Failure to follow product care instructions
- Damage caused by external factors, such as fire, water, or natural disasters
6. Limitations:
It is important to provide accurate and complete shipping information to ensure successful delivery. Please double-check your shipping address and contact details before finalizing your order. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
7. Undeliverable or Returned Packages:
In the event that a package is undeliverable or returned to us due to an incorrect address, failure to pick up the package, or other reasons beyond our control, we will contact you to arrange for reshipment. Additional shipping charges may apply.
8. Shipping Restrictions:
Some items may be subject to shipping restrictions or regulations based on their contents or destination. If any such restrictions apply to your order, we will notify you promptly and work towards a suitable solution.
If you have any questions or concerns regarding our shipping policy, please contact our customer service team at [email protected]. We are here to assist you and ensure a smooth shipping experience for your Big Wild Buffalo order.