At Big Wild Buffalo, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a hassle-free return policy. Please review the following return guidelines:
To be eligible for a return, the item must be unused, in its original condition, and returned within the specified return period.
Personalized or customized items may not be eligible for return unless they are defective or damaged.
2. Return Period:
You have 14 days from the date of delivery to initiate a return. Please contact our customer service team promptly to begin the return process.
3. Return Process:
To initiate a return, please contact our customer service team at [contact email] to request a return authorization.
Pack the item securely in its original packaging, including any accessories or documentation that came with it.
Include the return authorization number provided by our customer service team on the package.
Ship the item back to us using a reliable and trackable shipping method. The return shipping costs are the responsibility of the customer, unless the item is defective or incorrect due to our error.
4. Refund or Exchange:
Once we receive the returned item and verify its condition, we will process the refund or exchange.
Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account.
Exchanges are subject to product availability. If the requested item is unavailable, we will provide a refund or offer a suitable alternative.
Shipping charges are non-refundable, except in cases where the return is due to our error.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. Provide detailed information and, if possible, include photographs of the issue.
We will arrange for the return of the damaged or defective item at our expense and offer a replacement or refund.
6. Non-Returnable Items:
Certain items may not be eligible for return due to hygiene reasons or other restrictions. These may include items such as socks or intimate apparel. Please check the product description or contact our customer service team for clarification.
7. Return Exceptions:
Our return policy does not cover items purchased from third-party sellers or retailers. Please refer to their respective return policies.
If you have any questions or need further assistance regarding our return policy, please contact our customer service team at [email protected]. We are committed to providing exceptional service and ensuring your satisfaction with your Big Wild Buffalo purchase.